eBay Adventure – Firing Your Bad Customers

                I have received an email from a customer who wants a discount on an already worn, discounted item. I have told her that I could not honor her request for 3-4 reasons. Below is the synopsis of my response:

                Thanks for the correspondence and concern but I will not give you a discount and these are my 3 reasons.

·         First, the stilts price was originally $100. I agreed to your $65 best offer bid. That was already a 35% discount.

·         Second, I also extended my shipping deadline to accommodate you because you were on vacation. My normal shipment was 2 business days. I shipped on Saturday which was not a business day and outside the original scope of what I did for my other customers. You mentioned vacation after purchase.

·         Third, my description clearly stated worn and I priced my merchandise as such.

·         My store policy clearly stated no returns. I made no misconceptions about the material or my policies. I had accommodated your shipping request and accepted a deeply discounted item.

I had a situation like this before and eBay sided with me because I made no misrepresentation. Also you would have to explain to eBay how your telling me that you have been on vacation post-purchase would be in your favor. All of our correspondence was through eBay and that would be used in the decision-making process.

What I have learned throughout my 120 days on eBay, that sometimes you have to fire your customers because they are trying to take advantage of you. As a seller, never become a doormat!

Visit my eBay store at www.ebay.com/usr/carljenkin_6.