Thursday, October 13, 2016

eBay Adventure – Firing Your Bad Customers

                I have received an email from a customer who wants a discount on an already worn, discounted item. I have told her that I could not honor her request for 3-4 reasons. Below is the synopsis of my response:
                Thanks for the correspondence and concern but I will not give you a discount and these are my 3 reasons.
·         First, the stilts price was originally $100. I agreed to your $65 best offer bid. That was already a 35% discount.
·         Second, I also extended my shipping deadline to accommodate you because you were on vacation. My normal shipment was 2 business days. I shipped on Saturday which was not a business day and outside the original scope of what I did for my other customers. You mentioned vacation after purchase.
·         Third, my description clearly stated worn and I priced my merchandise as such.
·         My store policy clearly stated no returns. I made no misconceptions about the material or my policies. I had accommodated your shipping request and accepted a deeply discounted item.
I had a situation like this before and eBay sided with me because I made no misrepresentation. Also you would have to explain to eBay how your telling me that you have been on vacation post-purchase would be in your favor. All of our correspondence was through eBay and that would be used in the decision-making process.
What I have learned throughout my 120 days on eBay, that sometimes you have to fire your customers because they are trying to take advantage of you. As a seller, never become a doormat!
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Tuesday, October 11, 2016

eBay Adventure – Weather or Not

                I have been checking the USPS mail tracker feverishly because one of my packages is going to Florida. As many of you know, Hurricane Matthew has wrecked the Sunshine State. Whenever I check the tracker, it says weather delay. It is all up and down my tracking notes. I will be the first person to tell you when I started my eBay decluttering process that I had no idea that I would have been shipping into the eye of the hurricane; yet, here I am shipping my order on Saturday directly into the middle of Hurricane Matthew. I just pray for everyone’s safety (including the postman!) and that my buyer receives her package unharmed.

Sunday, October 09, 2016

eBay Adventure – Standing Up for Myself

                The person who tried underbidding me at $150 returned with a $200 offer. I accepted it because it was closer towards 50% ($225). I stood up for myself because there was no way that I allowed any buyer to undermine me! That was someone that you had to learn as an eBay seller. There were people out there trying to nickel and dime. It was mandatory to stand firm because this was a business and as a seller you must have a breakeven analysis and cost of goods sold (the cost to ship your product).
I brought up cost of goods sold aspect because it a vital part of revenue. In business sale – cost of goods sold = revenue. Cost of goods sold is a uniform price. The post office charged you, the seller, the same amount of the package dimensions regardless of sales price. Lowering your sales price meant a cut into your revenue. That was why I stood up and declined the $150 but accepted the $200 because I needed a buffer and to generate revenue! eBay was a business and the buyers would respect that!

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eBay Adventure – Sometimes You Have to Walk Away

                Feeling great about my current momentum, I took to Periscope showcasing my sales and my new merchandise. Also I loaded the replay into my HootSuite redistributing it across all of my social media platforms. That was the behind the scenes work that most sellers did not understand. You cannot simply open a store. You had to do marketing and business development. Maintaining this blog and doing my Periscopes (converting some of my best into YouTube videos) were part of my marketing campaign. I would had been remissed thinking that my two newer sales were a result of my sharing my photos online, blogging and Periscope.
                Later Thursday night I checked my eBay to get the store link for a blog post. I received an announcement saying that I had a bid. I saw that someone wanted $150 for a new $450 item and I flatly declined it saying that it was too low. No one was getting me on a new item for 1/3 the cost. That was highway robbery. I would had entertained something over $325 but come on, now no one would get a Gianvito Rossi shoe for $150! Sometimes you had to walk away from a sale which I did. There might be a very real possibility that I would have to relist my item; and, I am okay with that because I had retained my integrity and sales policy!

                Visit my store at

Saturday, October 08, 2016

eBay Adventure – Increasing Sales Report

                Thursday morning the only thing that I had to do was drop off my eBay order to the post office. Nothing more, nothing less. I went about my morning walk (I must process everything), breakfast and the usual stuff. The one thing I did not do was check my email because I would be reacting to someone that happened in the past and during the morning I focused on the present and future which were occurring today.
                Upon my returning home, I checked my email and saw two new sales. I was happy because people were noticing my store. There were so many eBay stores out there and for someone to buy from me was great. Since it was not 9am, I was all set to pack up these shoes when I received a message from the buyer. She told me to delay the shipment due to travel. I was okay with that because I received the money and she gave me a heads up.

                Visit my eBay store at:

eBay Adventure – Breaking the Ice

                Immediately after relisting my items, I received a sale. It was at night and completely unexpected. I was grateful even though it was $25 because someone decided to part with her money. You had to be grateful for that especially after a 3-week layoff. I hoped that this first sale created some momentum for my store because I surely needed it (and the items were piling up. Remember, decluttering was my original reason for opening the eBay store.). I still considered uploading some of my clothes to do another go round.

                Visit my store at:

Tuesday, October 04, 2016

eBay Adventure - Gold Star for You!

                After a 3-week layoff, I have returned to eBay and what awaits me but a gold star next to my username?! I am beyond ecstatic because this means that I am moving up the ranks. Furthermore, since my last sale, I have received two more 100% ratings making my return that much sweeter! Below is the gold star:

I have returned because I have regained clarity. I admit that the whole Depop situation was a bummer. I have worked hard on selling my clothes but it hasn’t worked out on either eBay or Depop; and, then also, I need some cash flow. I like have another income stream so I have uploaded my shoes adjusting some of the prices. I will upload all of my shoes onto eBay by Wednesday night because my goal is to carry over $2000 worth of material (I am currently at $1150).  

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Friday, September 16, 2016

Depop Diaries - Closing My DePop Store

                Sometimes as businesspeople you have to make decisions. I have decided to close my DePop store after not selling anything in my store. I have been here for 6 weeks and haven’t made one sale; not, even with a Labor Day sale and extensive promotion. Below is my email to DePop to close my store. Now I have the task of finding another place to sell my clothing because I have a substantial backlog. I will try ThreadUp and some other places. I may even have to return to eBay (gasp!).

Sunday, September 11, 2016

eBay Adventure – Increasing my Feedback Score

                Expedited shipping is paying dividends with my customer feedback store. I am officially at 90% (10 positive, 1 negative). I am totally surprised at the last 2 responses because they have come out of nowhere; however, I am extremely grateful for them. All I promise to do is to ship the same day that I receive payment. As I approach my 90th day on eBay, I have centered my mission on ensuring the best shipping ever.
                As a relatively new eBay seller, I like customer feedback because I learn so much from it. During these past 90 days, customer feedback has taught me that I need more photos, priority shipping is great and to stand my ground against fraud and my return policy.

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eBay Adventure - Keeping My Store Full

                I have promised myself to keep my online store full at all times. Honestly, there are days when there is nothing in there. Starting this week, there is always something in my store. It is very important to do this because some of my customers are looking for items. Today I will add more items into my store. I am coming onto the 90-day mark and although I have not sold over much over this 30-day period, I am very happy that I have become more consistent in keeping my store full. This week’s goals are:
  • Keep my store full
  • Ensure that I have over $1000 worth of item in my store
  • Have at least 2 sales this week
  • Seeing how to reintegrate my clothes since they are not selling on Depop

Visit my eBay store here: